• Tulum Hotel Zone

    Tulum hotel zone

Cancellation Policy

Reservation systems ensures that you have your spot reserved and guaranteed, to make this possible once you have made the booking we do not sell these spaces to nobody else (your seats are held for you), for this reason please understand that you may be charged a cancellation fee.

During High Season and Holiday days: December 15th to April 30 th - July 1st to August 31th - Christmas, New Year, Easter, February 5th, May 1st, Sept 16th and Nov 20th.
- Cancellations received with 72 hours or more prior to the departure of the activity booked will not incur in a cancellation fee.
- Cancellations received between 48 and 72 hours prior to the departure of the activity booked will incur in a cancellation fee of 50 % of full activity booked cost.
- Cancellations received with 24 hours prior to the departure of the activity booked will incur in a cancellation fee of 75 % of full activity booked cost.
- Cancellations received the same day to the departure of the activity booked, or make a no show (failure to arrive) will incur in a cancellation fee of 100 % of full activity booked cost, and refunds will not be given for any part of a package or activity.

During Low Season: May 2nd to June 1st - September 1st to December 14th.
- Cancellations received with 72 hours or more prior to the departure of the activity booked will not incur in a cancellation fee.
- Cancellations received between 48 and 72 hours prior to the departure of the activity booked will incur in a cancellation fee of 25 % of full activity booked cost.
- Cancellations received with 24 hours prior to the departure of the activity booked will incur in a cancellation fee of 50 % of full activity booked cost.
- Cancellations received the same day to the departure of the activity booked, or make a no show (failure to arrive) will incur in a cancellation fee of 100 % of full activity booked cost, and refunds will not be given for any part of a package or activity.

Payment Methods: We accept credit cards Visa and Mastercard, Pesos Mexicanos, us dollars, Euros. If the refund implies any fee or charge, the total amount to refund will be the paid price minus the fee or that charge. Reservations are made by email and phone.

Note: Reservations cancelled by bad weather - that do not allow us to do the activity - will not incur in any cancellation fee, will be possible to reschedule it or full money will be returned.

casa cenote Tulum
padi advanced diver course
green moray in Tulum reefs